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Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer. We are a team of young, multicultural, like-minded people with passion for client satisfaction and business growth (Online and via strategic partnerships). Since its foundation, Foyer has become Luxembourg's primary insurance provider thanks to its unerring ability to listen and respond to its customers' needs. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. The Group's mission is to strengthen its leading position on the domestic market while expanding its financial sector services and developing its niche business beyond Luxembourg's borders. To succeed in this mission, the group makes use of Luxembourg's many advantages within this European framework. As part of its expansion, Foyer is seeking for a:

Sales Supporter (m/f)
(ref. : 120419)

Your mission:

Main objective for the Sales Support is to develop new business for Foyer Global Health. As Sales Supporter you will be key contact for our intermediaries and any other distribution partner as well as for prospect clients.

Your tasks:

  • Support of the regional Sales Manager
  • Prepare statistics
  • Manage Leads and Proposals
  • Communicate with prospects clients
  • Follow up on sales conversion processes
  • Follow up on proposals
  • Assure swift and correct policy emission
  • Team up with policy administration
  • Manage sales activity in response to sales campaigns
  • Respond to prospect queries
  • Follow up on "broken conversion processes"
  • Relationship management with distribution partners e.g. brokers
  • Maintain CRM incl. Complaints management
  • Document sales activity in CRM system
  • Give information about best insurance solution for prospect

Your Profile :

We are looking for a new colleague with the following areas of expertise:
  • A Bachelor’s degree in business, languages or related field from an accredited college or two (2) years of work experience, preferably in an insurance-related field.
  • Previous experience with customer service with strong client focus.
  • PC skills with good knowledge of Microsoft packages and the ability to effectively manager computer technology, typing and word processing.
  • Strong customer focus with Strong diplomatic communication at all levels; verbally and written to build and maintain internal and external relationships
  • A positive, helpful attitude, willing to work co-operatively with other members of your team as well as other teams with a good commercial awareness and with the ability to make decisions with the "bigger picture" in mind.
  • Able to effectively communicate with the clients, brokers, and other stakeholders at all levels of the organization.
  • Able to work in a team as well as autonomously and able to exercise professional judgement with the ability to identify when it becomes appropriate to escalate a problem.
  • Well-organized, accurate and attentive to detail and able to prioritize work and multi-tasks to meet deadlines.
  • Able to work effectively under pressure and maintain a high degree of judgement, especially when working with information that is confidential in nature.
  • Highly adaptable, with a flexible approach to work, willing to do what is required to ensure that the team achieves its objectives while remaining focused on quality.
  • A pro-active approach to work with analytical problem solving skills.
  • Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists.
  • Be familiar with Customer Relationship Management (CRM).
  • You are fluent in English and French (German, Dutch and any other language skills would be considered as an asset).

Intéressé ?

Si vous vous reconnaissez dans ce profil, merci de postuler en ligne en déposant votre CV avec photo récente ainsi qu'une lettre de motivation.