Global Health is the international health insurance brand of Luxembourg’s leading insurance group, Foyer. We specialize in supporting globally mobile clients, offering high-quality services across borders in a fast-evolving international environment.
We are looking for a Client Service Manager (M/F/N) who enjoys engaging with clients from around the world and delivering outstanding service experiences. In this role, you will be at the heart of our operations, building strong relationships with clients, brokers, and partners across different countries and cultures.
Why this role stands out
You will join a multilingual and multicultural team where several languages are spoken on a daily basis. Collaboration, diversity, and client focus are at the core of everything we do. If you enjoy dynamic interactions and thrive in an international environment, this role is for you.
Your Responsibilities
Handle incoming inquiries from clients, brokers, partners, and providers in a professional and solution-oriented manner
Ensure high levels of client satisfaction through accurate and timely responses
Build strong relationships with clients through follow-ups and personalized interactions
Liaise with internal departments and international offices to ensure efficient case handling
Respect service standards and turnaround times
Develop strong product knowledge to provide clear and reliable information
Continuously improve your understanding of medical terminology and procedures through training
Support additional ad hoc tasks when needed
Your Profile
Minimum 3 years of experience in customer service, ideally in international health insurance
Knowledge in the use of Microsoft Office tools.
Strong understanding of customer service processes and client expectations
Excellent communication skills, both written and verbal
Ability to explain complex topics clearly and professionally
Positive, client-oriented mindset and strong sense of responsibility
Medical knowledge or willingness to learn
Ability to work as part of a team yet also independently
Languages
Fluent English is mandatory
French is required for this role
German is considered a strong asset
Additional languages are a plus
What We Offer
A multicultural, dynamic and innovative work environment
Flexible working hours and homeworking possibilities
The stability of a large group combined with the agility of an SME
Career development opportunities and a structured training plan
Attractive benefits including:
