Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer.
Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an increasingly competitive market, the Foyer Group remains true to its values: Trust, Excellence, Innovation, Integrity, Independence
You will guide clients, individuals and groups, through their initial application and ensure the smooth administrative handling of their insurance policies. You will be part of the Policy Administration team within the Operations department and work in accordance with internal guidelines and processes.
As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.
Responsibilities
- Analyzing client’s needs and establishing appropriate contracts
- Providing accurate international Customer Service both by phone and in writing to clients, distribution partners and HR Departments
- Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation, overall department reporting
- Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration
- Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
- Ensuring that the appropriate medium is used for both internal –and external communication
- Acting as a point of contact for any query in regards to the administration of insurance policies
- Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures and compliance
Qualifications
- Relevant experience in Client Services/ Administration preferably in the insurance sector
- Able to clearly and comprehensively outline complex issues both verbally and in writing
- Strong client service focus
- Be able to work in a team as well as autonomously
- Excellent organizational skills and the ability to manage own work efficiently
- Ability to meet deadlines and prioritize work effectively
- Ability to work in a regulated environment and to respect the external and internal guidelines
- Outstanding communication skills, proactive and solution oriented
- Ability to maintain performance and positive relationships in stressful situations
- Strong attention to detail and self-motivation
- Good command of MS office products
- Fluent English and Spanish - any other language would be an asset (French /Dutch/German)
We offer:
By joining our Group, you will benefit from the following advantages, among others:
- A multicultural, learning and innovative work environment,
- Flexible working hours,
- The benefits of a large group with the flexibility of an SME.
- The possibility of homeworking
- A company restaurant at preferential rates,
- A gym with a trainer,
- An extensive training plan to develop your knowledge and skills
- Hospitalization and group insurance
- Concierge service
