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Since its foundation, the Foyer has become Luxembourg's primary insurance provider thanks to its unerring ability to listen and respond to its customers' needs. Today, the European Union poses many new challenges while at the same time opening up a world of new opportunities.

The Group's mission is to strengthen its leading position on the domestic market while expanding its financial sector services and developing its niche business beyond Luxembourg's borders. To succeed in this mission, the group makes use of Luxembourg's many advantages within this European framework. .

Foyer Global Health is the specialist international health insurance brand from Luxembourg's leading insurance company Foyer. .

As part of our continuous expansion, Foyer Global Health is seeking for a: .

Claims Administrator (m/f)
(ref: 150618)
The role of Claims Administrator involves processing medical claims from our globally mobile clients and supporting them in all claims related matters.
You will work in an exciting and challenging environment with an international enthusiastic team dealing with many different languages and cultures.

Your tasks:

• Process claims in line with the company's Service Level Agreement by ensuring that all tasks are performed within the foreseen turn-around-times.
• Provide a high level of customer service at all times.
• Ensure accurate and efficient adjudication and investigation of each claim.
• Maintain and document accurate records within our IT systems including all communication with clients and providers.
• Ensure a timely follow-up of claims.
• Handle all claims related communication directly with clients, providers, intermediaries and other internal and external stakeholder members as required.
• Coordinate medical assistance requests (e.g. evacuations) by liaising with assistance partners.
• Contribute to Foyer Global Health's success by meeting agreed personal and team targets.
• Other ad-hoc tasks as required.

Your Profile:

We are looking for a new colleague with the following areas of expertise:

Experience:

• Experience in claims adjudication in an insurance company and / or previous experience in a customer focussed role or in an administrative capacity.
• Alternatively experience in the medical field (e.g. nursing).
• Experience working in pressurized, target-driven environment with tight deadlines.
• Fluency in English is essential.
• Fluency in German / French or any other language is considered as an asset.

Competencies:

• Positive, helpful attitude (towards clients as well as team colleagues).
• Customer focused.
• Strong in communication (verbal & written).
• Diligent and able to work effectively under pressure.
• Flexible.
• Able to work in a team as well as autonomously.
• Honesty and Integrity.
• Well-organized, accurate and attentive to detail and able to prioritize work and multi-tasks to meet deadlines.
• Results driven and solution oriented.
• Strong Knowledge of Microsoft Office (Excel, Word).

The Claim Administrator is also known as Claims -Assesor, -Processor, -Adjudicator or -Officer.

Interessiert ?

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